Return & Refund Policy

Returns

To request a return, email jspworldgroup@gmail.com. Unless otherwise agreed for an eligible defective or damaged item, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

• Please notify us within 14 days of receiving your order if you would like to request a return. After notification, return eligible items within a further 14 days.
• Returned items must be unused, in the condition received, and in their original packaging.
• Certain goods may not be eligible for return, including sale items, personalized or made-to-order items, perishable goods, and foods.
• No restocking fee is charged for an accepted return.

Damaged or Defective Items

If an item arrives damaged or defective, contact us within 14 days and include your order information and details of the issue. We will review the request and provide the appropriate next steps.

Refunds

After a returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds are processed through the applicable original payment method or payment process. Depending on the payment provider or financial institution, it may take approximately 10–30 business days for a processed refund to appear.

Sale Items

Under the current store policy, regular-priced eligible items may be considered for refund; sale items are not refundable unless otherwise required by applicable law.

Contact

Email jspworldgroup@gmail.com for return or refund questions.